空乘专业英语口语问答考试题

考官: Your number and name, please.
考生: My number is sixteen and my name is Caihong Lan.
考官: Please sit down, Miss Lan.
考生: Many thanks.
考官: First of all, I’d like to know why you have interest in this kind of occupation.
考生：I wish to become a stewardess because I’ve always enjoyed meeting new people, and working with others. Of course, the chance to travel is also an important factor. Traveling to different places and being in new situations seems like an exciting challenge.
考官: What’s the most important thing of being an air hostess?
考生：The most important task of being an air hostess is helping passengers relax during their flight. Flying is a stressful thing and if an air hostess can ease that tension, it will make a favorable impression for the airline.
考官: What’s the special feature (characteristic) for a flight attendant?
考生：To be a good F.A. we need to be courteous, helpful and efficient. If we have these characteristics, the passengers will feel welcomed and relaxed during the flight.
考官: Do you know what are the responsibilities of the aircrew?
考生： The main responsibility of the flight crew is to ensure the safety of the passengers in case of an emergency. Other responsibilities are providing for the comfort of the passengers and serving meals.
考官: Do you think friendly service is very important of the airline staff?
考生：Definitely. I would think this is one of the most important aspects when dealing with the public in any way.
考官：Do you get angry easily?
考生：No, I know how to control my temper. I only get angry if I see someone hurting somebody else.
考官: If you had a passenger, who fools around with you ,what would you do?
考生：Firmly and politely tell him to keep his hands to himself. If he does not listen, I’ll tell the purser to speak with him.
考官: If someone insulted your country and people, what would you do?
考生：I would tell this immature person that I’m sorry if he feels that way, and that I won’t waste time getting into a discussion with him.
考官: How is your language ability?
考生： I believe my English is quite fluent. I can speak simple German as well.
考官: If you cannot communicate with your passengers, what will you do?
考生： First I will see if another stewardess can speak his language. If not, I will continue to communicate by sign language or by drawing pictures.
考官: If one of your passengers had an accident, what would you do?
考生：I would give him basic first aid and call for assistance.
考官: Have you considered the difficulties that this job will cause you ?
考生： Yes, I realize that the hours away from my home are long, and that I must deal with all sorts of people. This can make a person feel lonely and homesick but I think I can overcome it.
考官: Are you in good health?
考生：I just had a complete physical examination and I was declared in top condition.
考官: How tall are you? What about your eye sight?
考生： My height is one meter and sixty-eight centimeters. I’ve never had any vision problems and have never worn corrective lenses.
考官: Do you take care of your appearance?
考生：Yes, I feel taking care of myself with sufficient rest and a good diet are important.
考官: Do you know how to put on makeup?
考生：Yes, I took some beauty classes a few months ago.
考官: What part of your face is the most attractive? Why?
考生：I think for me and anybody else a smile can be the most attractive feature, because it lights up my whole face.
考官: Why haven’t you thought of getting married?
考生：Because at this age I feel it is important to be independent and build a career.
考官: If you are selected to be an air hostess, when can you start the job?
考生：I could begin work right away as I have no other obligations now.
考官: We’ll make our final decision by the end of this month. We’re gong to get in touch with you regardless of whether you are hired or not. Thank you for coming, Miss Lan.
考生：A thousand thanks for your having talked with me. Goodbye.
考官: Goodbye.